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Technology ITSM Academy Webinar - Incident Management

1. Welcome! Wl ! If I Knew Then What I Know Now… Incident ManagementDrew Lapatin @ITSMAcademy© ITSM Academy 2. We are doing something different today… Let’s play a…

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1. Service Management Service Management 2. Introduction Two questions to answer… Why? What? Service Management 3. Why do we need Service Management? Organisations exist…

Technology Novell service desk gwava con

1. Novell Service DeskOverviewThomas Sens Oliver vorm WaldeTechnology Sales Specialist Senior Technology Sales [email protected]@novell.com 2. Novell Service…