Technology Effective Questioning for ITSM

1. Welcome! W l!© ITSM Academy 2. About ITSM Academy  Accredited Education  Since 2003 - Tens of Thousands Certified Process Design Engineer (CPDE) Trained and…

Technology Lessons from the ITSM Trenches

1.Welcome! Lessons from the ITSM Trenches Donna Knapp Curriculum Development Managerp g ITSM Academy© ITSM Academy2. About ITSM Academy Accredited Education Since…

Technology Using Models for Incident, Change, Problem and Request Fulfillment Management

1.Welcome!© ITSM Academy2. About ITSM Academy  Accredited Education  Since 2003 - Tens of Thousands Certified Process Design Engineer (CPDE) Trained and Certified…