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Documents Optimizing IT Costs & Services With Big Data (Little Effort!) - Case Studies - #Pink13

1. Optimizing IT Costs & Services with Big Data, Little Effort…David Wagner TeamQuest AdvocateTeamQuest and the TeamQuest logo are registered trademarks in the US,…

Business ITIL Process Management

1. ITIL Process Management An Overview of Service Management Processes Presented by Jerree Catlin,Sue Silkey & Thelma Simons 2. Introduction to ITIL ITIL – Information…

Documents ICT Strategy From Systems to Services Version 1.0 Version 1.0.

Slide 1ICT Strategy From Systems to Services Version 1.0 Version 1.0 Slide 2 Strategic Direction The HAs strategy is to move away from purchasing islands of technology to…

Documents Luis lima v3

1.ITIL on the cloud Computing ageGALILEULuis Lima2. Cloud Computing DefinedNIST“Cloud computing is a model for enabling convenient, on-demand network access to a shared…

Business Iti Lprocessmgmt

1. An Overview of Service Management Processes Presented by Jerree Catlin,Sue Silkey & Thelma Simons 2. Introduction to ITIL ITIL – Information Technology Infrastructure…

Technology 200701 Sudhendu Das It Service Management And Improvement Framework

1/18/2007 1 An intro to ITIL: IT Service Management and Improvement Framework - Sudhendu Das 1/18/2007 2 âGetting Operations Wrongâ Bites Infrastructure Whereâs my money…

Documents Cloud Services Integration Automation-External

Cloud Service Management Integration and Automation Sukumar Nayak, Cloud Services Integration & Automation Leader Date Created: 11/17/2014 Date last updated: 02/19/2015…

Documents Topic 6_Relevance of ITIL and ETOM Framework for IT Risk Management

Presentation Topic Relevance of ITIL and eTOM Framework for IT Risk Management Aminul What is ITIL & eTOM Framework? What is the relation to IT Risk Management? How is…

Documents Www.itmea.com ITSM (IT Service Management) ITIL ® Management Briefing Version 0.5D ITIL® is a...

Slide 1 www.itmea.com www.itegyptcorp.com ITSM (IT Service Management) ITIL ® Management Briefing Version 0.5D ITIL® is a registered trade mark of the Cabinet Office Presented…

Documents EA Modelling Guidelines From Capabilities to Services Version 2.5 Version 2.5.

Slide 1 EA Modelling Guidelines From Capabilities to Services Version 2.5 Version 2.5 Slide 2 Strategic Direction The HA’s strategy is to move away from purchasing “islands…