1. Best practices for NetworkInfrastructure Management - a casestudy of IT Infrastructure Library (ITIL) Antti Mattila Supervisor: Professor Jörg OttInstructor: Harri Heinonen,…
Slide 1 WatITILis What do you need to know about Information Technology Infrastructure Library (ITIL)? Slide 2 WatITis | Making the Future | December 2, 2008 | ***WatITILis***…
The Problem “Best Practices”, a possible approach – ITIL ITIL Stage 1 – Service STRATEGY ITIL Stage 2 – Service DESIGN Lecture Three The Problem – (1/4) … ?…