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Technology ITSM Toolset Selection

1. Planning on Implementing an ITSM Tool Set What you need to take into consideration… 2. Topics What comes first, the process or the tool Sample toolsets 10 lessons learned…

Business IPMA 2006

1. IPMA 2006 ITIL® in Practice – The Alignability™ Process Model and HP OpenView Service Desk Presented by Sierra Systems and Lilien Systems “ITIL® is a Registered…

Business IT Infrastructure Library (ITIL) Training Services Overview

1.IT Infrastructure Library (ITIL) TrainingServices OverviewSelecting the Appropriate Training Partner & Delivery ChannelPrepared For: Our Valued Clients 2. Agenda Introductions…

Documents ITIL / ISO 20000 Professional Certification Myths and Realities

1. Certification Myths and Realities 2. [email protected] Entrepreneur – International ITSM Speaker – itSMF Representative Regional Manager EMEA –…

Technology The Top 5 IT Certification Blog Posts of 2012 (Slides)

1. SPHomeRun.com The Top 5IT Certification Blog Posts of 2012Courtesy of theSmall Business Computer Consulting Bloghttp://blog.sphomerun.com 2. Sponsored by ITCertsGuide.comSPHomeRun.com…

Technology FI-TS Corporate Presentation 2012

1. FINANZ INFORMATIKTECHNOLOGIE SERVICEA Look at our Company 2. Company Profile Founding year: 1994 Workforce: 585 (12/2011) Total revenues: approx. € 142 million (12/2011)…

Technology prince2 certification in pune

1. Itsmtech Technologies [email protected] Tel: +91 9923762757, +91 9975214585 http://www.itsmtech.in/ 2. Information Technology Library (ITIL) is about the management…

Business Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorks

1. © GamingWorks How to increase the Return on Value of a training investment, realizing demonstrable RESULTS.  The number 1 SUCCESS or FAIL factor for ITSM 2. © GamingWorks…

Documents ITIL Foundation Course

ITIL Foundation Course IT Infrastructure Library  A series of documents, originally created by the Office of Government Commerce  An integrated set of best-practice…