Fishbone and Pareto Analysis. Prepared By: Dipinder Singh Tib M.Shashikant Manish Bansal Atreyee Banerjee What is service quality ? Product based approach y User based approach…
1. Improving the organization's performance by using Lean Six Sigma methodology Rodica Ghinea July 2013 2. when talking about Performance = evaluating the financial…
Basic Tools for Process Improvement Module 5 CAUSE-AND-EFFECT DIAGRAM CAUSE-AND-EFFECT DIAGRAM 1 Basic Tools for Process Improvement What is a Cause-and-Effect Diagram? A…
Top Ten Quality Gurus 1. Dr. Walter Shewhart 2. Dr. W. Edwards Deming 3. Dr. Joseph M. Juran 4. Armand V. Feigenbaum 5. Dr. Kaoru Ishikawa 6. Dr. Genichi Taguchi 7. Shigeo…
Modern History of Quality Management Frederick W. Taylor wrote Principles of Scientific Management in 1911. Walter A. Shewhart used statistics in quality control and inspection,…
Statistical Quality Control for the Six Sigma Green Belt Also available from ASQ Quality Press: Applied Statistics for the Six Sigma Green Belt Bhisham C. Gupta and H. Fred…
1. Guy W. Wallace Quarterly Columns at Business Process Trends 2005-2007 www.bptrends.com 2. 987654321098765432109876543212109876543210987621098765432121098765432109876543213210987654321…