1 | P a g e TABLE OF CONTENT MODULE ONE: CUSTOMER SERVICE Introduction to Customer Service 2 Who is the Boss? 3 Who is the Customer? 3 What is Customer Service? 4 Excellent…

When a business rule is broken, the consequences to an organization can be severe, ranging from an irate customer to a breach of regulations. Unfortunately, ensuring that…

Slide 1 Customer Service 101 Efren J. Galvan Director, Admissions, Records & Enrollment Technology Orange Coast College Slide 2 Customer Service 101 Who are our customers?…

Slide 1 Slide 2 When Jenny had an adverse reaction to the new medication, she had to go into the hospital for treatment and observation. When Jenny had an adverse reaction…

How Prepared Are You For Your Next Job? Annette Jones Jennifer Williams Presenters Itâs Not A Nightmare If You Prepare ! The Starting Point Self Assessment Leadership Competencies…

* * CHANGES IN ARREST POWERS IN HB 463 * * CHANGES IN ARREST POWERS IN HB 463 NOTE: Officers should have a copy of DOCJT handout entitled: âHouse Bill 463 Training Letterâ…

Conflict Resolution Positive and Negative Techniques What is Conflict? Conflict 1. to come into collision or disagreement; be contradictory, at variance, or in opposition;…

Amy Wiggins & Natalie Smith, Careers and Employability Service Pharmacy What we will be covering: What the Careers and Employability Service can offer you CV and cover…

Facing an Interview What is an interview? Interview The last and the most important step of the hiring process. It offers both you and the employer the opportunity to meet…

Chapter #7 Interviewing Candidates Outcomes List the main types of selection interviews Understand the usefulness of interviews Know guidelines for being and effective interviewer…