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How AAA transformed their business process improving the customer experience April 16, 2009 Andrew Kramer, PMG Evan Maxey, AAA Agenda Business Context Problem: Service Request…

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State Of the Art on Business Models Colophon Date : Version : Change : Project reference: Freeband reference : Company reference : URL : Access permissions : Status : Editor…

Balanced Scorecard Approach Presented by Padarabinda Maharana 10IM60R08 Contents Introduction Evolution of balanced scorecard Representation of balanced scorecard Steps for…