DC-001-2.4-BKNA Interaction Client .NET Edition Agent User Guide Interaction Center Version 2.4 August 3, 2006 2 Interaction Client .NET Edition Agent User Guide Copyright…
* * * * Why is it needed? Calls, email, faxes come in via separate systems today, in the future we will have even more contact media. ( sms, web chat, web question, voice…