Tag: customers mobile expectations

Documents tagged

intended customer experience

Business Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Weave from SCRM13 Brussels

1.27 NOVEMBER 2013Social CRM Conference 2013 How Social CRM and Customer Experience Management will help you connect with your customers? The State of Customer Experience…

Mobile The Inevitability of a Mobile Only Customer Experience

EXECUTIVE SUMMARY Customers are becoming increasingly mobile, and, as a result, the customer journey is in need of an overhaul. In May 2014, mobile platforms accounted for…

Technology Mobile Only Customer Experience

EXECUTIVE SUMMARY Customers are becoming increasingly mobile, and, as a result, the customer journey is in need of an overhaul. In May 2014, mobile platforms accounted for…

Marketing Mobile only-customer-experience-altimeter-group

EXECUTIVE SUMMARY Customers are becoming increasingly mobile, and, as a result, the customer journey is in need of an overhaul. In May 2014, mobile platforms accounted for…

Mobile The Inevitability of a Mobile-Only Customer Experience

1. EXECUTIVE SUMMARY Customers are becoming increasingly mobile, and, as a result, the customer journey is in need of an overhaul. In May 2014, mobile platforms accounted…