The Productivity Commission has just released its final report on boosting productivity in the services sector. The report shines a spotlight on the critical role that the…

The New Future: How the Technologies of the Social era are Changing the Way we do Business Professor Costas Markides London Business School Lots of Changes: ⢠The technologies…

0 The Rise of Social Media And what it means for business Prepared for: Sensis Prepared by: John Shearer June 2010 1 Agenda ⢠The Context for the Rise of Social Media…

1. PGC Customer Service Excellence How to Deliver Consistently Superior Customer Service 2. A little history… 2003: 10 slides – 8 pages 2006:“Consistently superior…

1. PGC Customer Service Excellence How to Deliver Consistently Superior Customer Service 2. A little history… 2003: 10 slides – 8 pages 2006:“Consistently superior…

1. TOP 10 Learning Questions for(Chapter 5: Creating Customer Value, Satisfaction, and Loyalty)Francine Luanne M CollantesSeptember 2011http://francollantes.blogspot.com…

1. A Case Study –Integrated Primary HealthCare in East AfricaA model developed by theAga Khan University East Africa and theUniversity of California, San FranciscoThe EAAG…

1. Statistical Analysis 2. Why do we need stats?To understand results of an experiment 3. Make effective conclusions 4. To be informed consumers

1. v SURVIVAL GUIDE TO DIGITAL RETAIL Sylvain Perrier, President & CEO | Jan. 28th , 20 2. SURVIVAL GUIDE 3. RETAIL LANDSCAPE 4. SURVIVAL GUIDE 5. TAKE IN YOUR SURROUNDINGS…

1. IBM SoftwareThought Leadership White PaperRetailFrom touch points to turn ratesCharting a road map for retail success with BPM anddecision management 2. 2From touch points…