'Keep Calm & Deal With It' outlines We Are Social's 3As approach to preparing for and handling negative issues in social media, from simple complaints…

แก่นพุทธศาสน์ พุทธทาสภิกขุ พุทธทาส จักอยูไป ไม่มีตาย ่ แม้ร่างกาย…

You guys must love urban legends because our first presentation was extremely popular! Since Part One was a hit, we just had to do another piece for all you horror buffs.…

This Presentation review the steps to take during an incident Investigation as well as a 10 step process for the root cause analysis.

Comprehensive slide pack on how to set up Computer Security Incident Response Teams to help combat cybercrime.

This is a 'rough' timeline of select social media and online media activity surrounding the crash of US Airways flight 1549 on January 15, 2009. The timestamps,…

It seems like it was only yesterday that Exxon Valdez spilled thousands and thousands of barrels of crude oil into Prince William Sound. But the truth is that all of this…

Sometimes your practice needs a little extra help. That’s why we’re here. Our dedicated Client Support team includes hundreds of Client Support Analysts (CSAs); trained…

CA Service Desk Solution AgendaAgenda - Introduction - ITIL for Greener Business Environment - Our Vision in IT Service Management - CA & ITIL - ITIL Green Message -…