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1. MANAGEMENT AND LEADERSHIP Phase 3 I.P. 2. What is leadership?  Leadership is defined as “a process of influencing a group to achieve goals” (Robbins & Coulter,…

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Organization Development and Change Thomas G. Cummings Christopher G. Worley Chapter Eighteen: Developing Talent Cummings & Worley, 9e (c) 2008 South-Western/Cengage…