Documents Chapter 12 Managing customer-contact employees Understand the importance of customer-contact...

Slide 1 Slide 2 Chapter 12 Managing customer-contact employees Slide 3  Understand the importance of customer-contact employees in creating satisfactory or memorable customer…

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Documents Chapter 12

Slide 1 Chapter 12 Managing customer-contact employees Lecture objectives Understand the importance of customer-contact employees in creating satisfactory or memorable customer…