1. 2. DTS Introduction Welcome! Dee Smith,DTS Project Management Office Manager Presentation Slides will be available on the DTS website Please complete your Evaluation…
Slide 1IMPLEMENTING ITIL* WHY, HOW, WHEN, & WHAT I’VE LEARNED Slide 2 What is ITIL? Basic Principles How to Use It Bend It to Suit Your Needs Why ITIL Works When ITIL…
Copyright (c) 2009 robertkeahey.com - All rights reserved KEY CONSIDERATIONS FOR IMPLEMENTING ITIL® IN YOUR ENTERPRISE July 2009 WHITE PAPER CONTENTS Executive Summary…