Slide 1Prepared by Kadimil Slide 2 ITIL v3 Certification Scheme Overview Terminology ITIL Lifecycle phases Service Strategy Service Design Service Transition Service Operation…
1. Planning for 2013Christine Baker Marriage Michelle Ames 2. Make it the BEST YEAR yet!Make 2013 the BEST YEAR yet!• How? Resolve to: 1. Manage Time 2. Manage Brand 3.…
1. Prepared by Kadimil 2. ITIL v3 Certification Scheme Overview Terminology ITIL Lifecycle phases Service Strategy Service Design Service Transition Service Operation Continual…
ISA INFORMATION BOOKLET Information Systems Audit www.icai.org http://cit.icai.org A. Contact Address A. Contact Address All Committee activities are coordinated from the…