Documents Delivery Gap Analysis

` ` ` ` ` Service Quality: Customers thinking they're getting better service than expected Satisfaction = f(Expectation and Perceived delivery) SERVQUAL = f(Quality,…

Documents The HNI Sales

Selling to the HNI Say hello to Mr. Patel Mr. Patel is a businessman. He is a major distributor of Ayurvedic Drugs. He lives in the Cuffe Parade of Mumbai. He drives a Toyota…