Documents Help Desk Call 2

1. Help DeskBest PracticesCall #2 2. 3. Give your name. 4. 5. Get the caller’s name. 6. 7. Double-check the spelling. 8. 9. Clarify the issue. 10. 11. Keep up on college…

Documents Help Desk Call 1

1. Help DeskBest PracticesCall #1 2. 3. Answer within2 rings. 4. 5. Give your name. 6. 7. Get the caller’s name. 8. 9. Adhere to FERPA. 10. 11. Direct callers to online…