Slide 1Chapter 3: Winning Telephone Skills A Guide to Customer Service Skills for the Help Desk Professional Second Edition Slide 2 A Guide to Customer Service Skills for…
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Slide 1Chapter 5: Handling Difficult Customer Situations A Guide to Customer Service Skills for the Help Desk Professional Second Edition Slide 2 A Guide to Customer Service…
Slide 1 Chapter 7: Business Skills for Technical Professionals A Guide to Customer Service Skills for the Help Desk Professional Second Edition Slide 2 A Guide to Customer…
Slide 1 Dennis Bottjer Solutions Architect April Dunnam Lead SharePoint Consultant/Developer Building Public Web Sites With SharePoint Online Slide 2 Introductions April…
Slide 1 Chapter 8: Teams and Team Players in a Help Desk Setting A Guide to Customer Service Skills for the Help Desk Professional Second Edition Slide 2 A Guide to Customer…
Branding SharePoint in the Real World Dennis Bottjer Solutions Architect April Dunnam Lead SharePoint Consultant/Developer Building Public Web Sites With SharePoint Online…