1. CHAPTER 2LODGING 2. Scope & Sequence1. Functions of hotel2. Hotel as a business3. Classifications of hotel4. Rooms Division Operations5. Food and Beverage Operations…

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1. Inviting Guests & Following up with them Mike Darnell BNI United Bangkok 2. Today’s topic: GUESTS Goal: Improving how we invite & manage our relationships with…

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1. FRONT OFFICE 2. Front office/reception is the first place where guest/customer arrive and come in touch with the staff. 3. Front office is the mirror of the hotel.…

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