Alternaty is pleased to launch the first issue of a multi part series entitled “Common Mistakes in Hotel Planning and Operation”. The series aims to highlight the most…

www.chr.cornell.eduwww.chr.cornell.edu Vol. 3, No. 7, June 2011 Cornell Hospitality Service Innovation Roundtable Cornell Hospitality Roundtable Proceedings Improving the…

ERE Webinar from 11/10/2010, presented by Randy Goldberg.

Corporate Responsibility Report 2008 Burj Al Arab Jumeirah Beach Hotel Madinat Jumeirah Key Highlights About the Report Executive Chairman’s Introduction About Jumeirah…

  Situation Analysis: A.) Current Users   Hyatt Place primarily caters to individual guests, frequent business travelers, and small corporate and executive groups. Our…

1. Facebook: Observations & Lessons Learned from >300 Campaigns Social Business Summit Sydney Kevin Tate 2. >300 Facebook programs for >200 brands since 2006…

1. Going From Good to Great In Patient Perceptions Fred Lee 2. Table of ContentsIf Disney ran your hospital you would…1. Focus on What Can’t be Measured2. Make Courtesy…

1. 2011 IAHI Membership SurveyKey Findings & ResultsAugust 2011 2. 2011 IAHI Membership Survey ObjectivesGain better understanding of IAHI member perspectives on: Satisfaction…

1. JULIEN Coralie ROUSSEL Valentine 2. The new generation who grew up with new technology tools. These people were born between the middle of 80’s and the middle of 90’s.…

www.mastersungroup.com Hotel Guest Feedback Programme AN APPROACH NOTE www.mastersungroup.com Approach NoteSummary www.mastersungroup.com Key Components of the Guest Feedback…