Documents Phoenix Surgery Now what is it like to be a patient? Thoreya Swage, Patient Access...

Slide 1 Phoenix Surgery Now what is it like to be a patient? Thoreya Swage, Patient Access [email protected] 1 Big change is clearly GP consultations from…

Documents Reception, through the day. High peak at 8am, but flow through the day.

Slide 1Reception, through the day. High peak at 8am, but flow through the day. Slide 2 Most patients now asking for a GP phone call – well trained. Large volume of “other”…