Business Why ITIL - Real Business Case Extract

1. Why ITIL? Or“ How to avoid drinking at the last chance saloon in 6 easy steps” 2. Continual Service Improvement 3. Good Service Management, so what? Translating the…

Documents ITIL Core Concepts Summary

ITIL Core Concepts Summary Services Services are a means of delivering value to customers by helping them achieve their objectives without requiring the customer to own specific…

Documents ITIL Core Concepts Summary.pdf

ITIL Core Concepts Summary Services Services are a means of delivering value to customers by helping them achieve their objectives without requiring the customer to own specific…