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Allstate- Cathy Kirch- Beyond ITIL-Final-Final
Documents Allstate- Cathy Kirch- Beyond ITIL-Final-Final

1. Cathy A. Kirch 15th Annual International IT Service Management Conference and Exhibition Educating IT Staff Beyond ITIL 2. ITIL® is a Registered Trade Mark of the Office2…

Allstate- Cathy Kirch- Back to the Future with ITIL-FINAL
Documents Allstate- Cathy Kirch- Back to the Future with ITIL-FINAL

1. © 2008 Allstate Insurance Company Cathy A. Kirch 13th Annual International IT Service Management Conference and Exhibition 2. ITIL® is a Registered Trade Mark of the…

Allstate-An ITSM Journey Final
Documents Allstate-An ITSM Journey Final

1. 1 Cathy A. Kirch Senior Process Consultant - Allstate Insurance Company 17th Annual International IT Service Management Conference and Exhibition An ITSM Journey 2. ITIL®…

Allstate- Cathy Kirch- Release -Final
Documents Allstate- Cathy Kirch- Release -Final

1. © 2008 Allstate Insurance Company Cathy A. Kirch 14th Annual International IT Service Management Conference and Exhibition Release Management: In Good Hands 2. ITIL®…

Allstate- Kirch App Mgmt -Final
Documents Allstate- Kirch App Mgmt -Final

1. Cathy A. Kirch 16th Annual International IT Service Management Conference and Exhibition Application Management… A critical part of the overall Service Management Lifecycle…

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