1. Jo-Anne Kelleway CEOInfo Salons Group 2. Thinking Back over 21 years, the truth is.... 3. Lessons Learnt...1. The only thing you can 2. Don’t be fooled...guarantee is...No-one…
1. Determining the Impact of Customer RelationshipsSocial Media Measurement & AnalysisKaren O’Brien, PartnerChris Terschluse, Analyst Crimson Interactive Services September…