Business Laudon Ch09

1. 9 Chapter Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 2. LEARNING OBJECTIVES Management Information Systems Chapter 9 Achieving Operational…

Documents 9.1 © 2007 by Prentice Hall 9 Chapter Achieving Operational Excellence and Customer Intimacy:...

Slide 19.1 © 2007 by Prentice Hall 9 Chapter Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Slide 2 9.2 © 2007 by Prentice Hall LEARNING…