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Documents EFQM TRAINING AND PILOT TESTING OF WEB-BASED TOOL GOA-WorkBench ® University of Economics in...

Slide 1 EFQM TRAINING AND PILOT TESTING OF WEB-BASED TOOL GOA-WorkBench ® University of Economics in Prague Slide 2 What will you gain during the training?  Short overview…

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June 2011 www.efqm.org What is Excellent Service at BMW Group manufacturing? How does Siemens Congleton improve its time to market? What are Xerox’s Customer Service Challenges…