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Documents Measuring Customer Service for the future Robyn Reilly April 2010.

Slide 1 Measuring Customer Service for the future Robyn Reilly April 2010 Slide 2 Learning & Development Week 2010 How is customer service in tertiary institutions changing?…

Documents Creating an Effective Test or Survey Instrument “Assessing learning…” (Horton, 2012) 1 FIGURE....

Creating an Effective Test or Survey Instrument Creating an Effective Test or Survey Instrument “Assessing learning…” (Horton, 2012) 1 FIGURE 1 Types of Assessment…