Documents N o RD 2004 N o RD 2004 Bo Edvardsson & Tore Strandvik (2004): Critical Phases in Customer...

Slide 1N o RD 2004 N o RD 2004 Bo Edvardsson & Tore Strandvik (2004): Critical Phases in Customer Relationships Critical Phases in Customer Relationships Bo Edvardsson…