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Service Quality LEARNING OBJECTIVES After completing this chapter, you should be able to: 1. Describe and illustrate the five dimensions of service quality. 2. Use the service…

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Documents The Effects of Globalization on the Accounting Academic MARLENE PLUMLEE UNIVERSITY OF UTAH Western.....

PowerPoint Presentation The Effects of Globalization on the Accounting Academic MARLENE PLUMLEE UNIVERSITY OF UTAH Western AAA â April 2012 1 Using a Global perspective…