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Business Negotiating tactics

1. Negotiating Tactics 2. Don’t make assumptions Ascertain the facts and do not jump to conclusions or else it couldMake an ASS out of U and ME 3. Should you disclose your…

Business Negotiation Training

1. Why Negotiation Training Now? 2. Our Staff Negotiates Our Business Reputation Every Working Day 3. Our people say “it can’t be done” when we need them to say “yes…

Business Negotiating With Difficult People Part II

1. Negotiating with Difficult People Part II Victoria Pynchon, Esq., ADR Services, Inc. 2. theory of mind © Victoria Pynchon ‘07 3. Our ability to reason arose from our…

Documents Hefferon, Debbie_Effective Presentation and Public Speaking Workshop

Effective Presentation + Speaking Skills WH EducationUSA Conference New Mexico Sept/Oct 2009 Workshop facilitated by Debbie Hefferon, Consultant, Washington, DC [email protected]

Documents TA (1)

Additonal ppt by surya Dr Neil Sequeira Transactional Analysis Aims: Understand the main aspects of the theory Identify situations where TA can be usefully employed Understand…

Business Effective Communication

1. “Effective Communication” LifeServices Employee Assistance Program (EAP) “Personal Service, Every Time” Margie Roop, LPCC-S; CEAP; SAP, Regional Director 1-800-822-4847…

Education Exceptional customer service west ala chamber 11-17-10

1. Exceptional Customer Service “Know The Customer – Know Yourself ” West Alabama Chamber November 17, 2010 2. Presentation Outline Who Is The Customer? What Is Customer…

Business Head, Hands, Heart: The Leadership Series

1. Services Supporting You 2. Head, Hands, Heart The LeadershipSeries Dr. Bill Reid 3. Fully Flexible Program Two-hour modules Three full days or nine half days or evenings…

Education Customer service in the library

1. At one point or another during a day, we all are “customers” somewhere or someplace. We all know what Good Service ‘looks’ and ‘feels’ like. And, unfortunately,…

Health & Medicine Health literacy is about consumer empowerment. Ms Darlene Cox.

1. Health literacy is aboutconsumer empowermentDarlene Cox Health Care Consumers’ Association Twitter @darlenecox [email protected] 2. A consumer perspective Consumers…