1. Negotiating Tactics 2. Don’t make assumptions Ascertain the facts and do not jump to conclusions or else it couldMake an ASS out of U and ME 3. Should you disclose your…
1. Why Negotiation Training Now? 2. Our Staff Negotiates Our Business Reputation Every Working Day 3. Our people say “it can’t be done” when we need them to say “yes…
Additonal ppt by surya Dr Neil Sequeira Transactional Analysis Aims: Understand the main aspects of the theory Identify situations where TA can be usefully employed Understand…
1. Exceptional Customer Service “Know The Customer – Know Yourself ” West Alabama Chamber November 17, 2010 2. Presentation Outline Who Is The Customer? What Is Customer…
1. Services Supporting You 2. Head, Hands, Heart The LeadershipSeries Dr. Bill Reid 3. Fully Flexible Program Two-hour modules Three full days or nine half days or evenings…
1. At one point or another during a day, we all are “customers” somewhere or someplace. We all know what Good Service ‘looks’ and ‘feels’ like. And, unfortunately,…
1. Health literacy is aboutconsumer empowermentDarlene Cox Health Care Consumers’ Association Twitter @darlenecox [email protected] 2. A consumer perspective Consumers…