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1. A Systems-Disciplines Framework for Visualizing the Scope of Service Science Wendy Murphy IBM Haluk Demirkan Arizona State University Jim Spohrer, Dianne Fodell IBMFrontiers…
1. Services Marketing 2. Themes Of My Presentation The Servuction Model Art of BluePrinting Steps in Designing a BluePrint Fail Points 3. The Servuction Model ( the service…
1. Update on Service Science Progress & Directions:SSME+D (for Design) Evolving Working Together to Build a Smarter Planet Dr. James (“Jim”) C. Spohrer [email_address]…