Slide 1 Slide 2 Interpersonal & Communication Skills Part 2: Importance of Effective Conflict Management At the end of this session you should be able to: Handle difficult…
VOICES A Selection of Multicultural Readings Kathleen S. Verderber Northern Kentuclcy University \xr _ Wadsworth Publishing Company t@p " An Intemational Thomsor,"publirh^ing…
IICS Business BSBCCO203A Conduct Customer Contact: Interpersonal & Communication Skills 1OF 3 CORE UNITS bsb20211 Cert II of Customer Contact âCommunicate with Real…