www.beyondphilosophy.com Customer Centricity Best Practices Webinar 9th December, 2014 Derek Blackburn, Zhecho Dobrev and Colin Shaw www.beyondphilosophy.com Introduction…
1. Independent Hotel Show: Be Unique 7 Lee Jamieson 2. Stop Talking, Start Doing! 9 Anne Blackburn 3. Wishing I Was Your Guest 11 Derek Blackburn 4. Book An Experience, Not…