Connecting with customers 4/9/2011 1 Creating customer value, satisfaction , and loyalty Created by Huda M. Abu Shanab Supervised by Dr. Laith Alrubaiee 4/9/2011 2 Building…
1. The Prisoner’s Dilemma 2. Co-opetition - The Value NetCustomersCompetitorsCompany Complementors Suppliers 3. The Prisoner’s Dilemma Source: Strategy and Conflict:…