Business The Missing Model for IT Service Management

1. Decisions in the CloudThe Decision ModelThe missing model for IT Service Management 2. A STEP BACK IN HISTORY:“BIG BALL OF MUD”SoftwareSystems 3. BusinessLogic? 4.…

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1. Decisions in the CloudThe Decision ModelThe missing model for IT Service Management 2. A STEP BACK IN HISTORY:“BIG BALL OF MUD”SoftwareSystems 3. BusinessLogic? 4.…