Documents Kano Model.ppt

SJSU Bus. 142 - David Bentley * Lecture 2B â Focusing on Customers âCustomersâ, satisfaction vs. loyalty, leading practices, customer groups, dimensions of quality, tools…

Documents L02B Customers Post

SJSU Bus. 142 - David Bentley * Lecture 2B â Focusing on Customers âCustomersâ, satisfaction vs. loyalty, leading practices, customer groups, dimensions of quality, tools…