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Documents Metrics as a Competitive Advantage Genesys Strategic Planning Series CRM Exchange – October 2009.....

Slide 1Metrics as a Competitive Advantage Genesys Strategic Planning Series CRM Exchange – October 2009 Tim Montgomery - The Service Level Group Slide 2 Tim has honed his…

Technology DMS: Marchex Pitch-a-Kucha: Why You Should Buy Calls On A Performance Basis In Mobile

1. WHY YOU SHOULD BUY CALLS ON APERFORMANCE BASIS IN MOBILEJohn Busby, VP Marchex InstituteJune 26th, 2012 2. Don’t Forget it’s a Phone 49% of businesses view calls as…

Technology DMS: Marchex Pitch-a-Kucha: Why You Should Buy Calls On A Performance Basis In Mobile

1. WHY YOU SHOULD BUY CALLS ON APERFORMANCE BASIS IN MOBILEJohn Busby, VP Marchex InstituteJune 26th, 2012 2. Don’t Forget it’s a Phone 49% of businesses view calls as…

Technology Artifical Intelligence in Customer Service

TWO WEEK ADVENTURE ARTIFICIAL INTELLIGENCE (AI) IN CUSTOMER SERVICE TWO WEEK ADVENTURE WHO WE WORK WITH TWO WEEK ADVENTURE CUSTOMER EXPECTATIONS ARE EVOLVING AT A SCARY RATE…

Documents Event Processing For Dummies

1. 1. IntroductionEvent processing is getting more popular concept in several sectors. It can be thekey concept that should be focused in the near feature technology trends.…