Documents Service Blueprint

Service Blueprinting = Map or flowchart of all the transactions constituting the service delivery process Objective of Blueprinting • To understand each step in the process…

Recruiting & HR Race to the Top: Why you should care about employee satisfaction

1. THE RACE TO THE TOP CHATA Membership Meeting February 24, 2015 Daniël S. Corsen 2. HIGH EMPLOYEE TURNOVER IN THE 
 HOSPITALITY INDUSTRY 3. Employee turnover does more…