WORKING WITH ANGRY CUSTOMERS Facilitator’s Guide Customer Service Training Guide WORKING WITH ANGRY CUSTOMERS October 2008 WORKING WITH ANGRY CUSTOMERS…
1. pricing Ten lessons from cartoons 2. Number 10Its easier to go down than up 3. Number 9The Winners Curse 4. Number 8You Get What You Pay For 5. Number 7Price increases…
Slide 1 Unit 9 Text A I'm Toast in the Battle Against "Smart" Appliances Slide 2 Work today 1. A review of words in text A; 2. Read and discuss the main idea…