DOCUMENT RESOURCES FOR EVERYONE
Documents tagged
Documents Telephone Skills Presented by: Deborah Edwards Components of Communication Verbal Communication...

Slide 1 Slide 2 Telephone Skills Presented by: Deborah Edwards Slide 3 Components of Communication Verbal Communication Face-To-Face Phone 1. Body Language,55%0% Gesture,…

Documents DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is...

Slide 1DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is Mine Presented by: Cynthia Hamlet Slide 2 Quality in a service or…

Business Dealing with Difficult Customers

1. Ken Barnes,DBABarnes Training and Consulting 2.  A typical dissatisfied customer will tell eightto 10 people about his or her experience.One in five will tell 20 or…

Documents Handling Difficult Situations. 2 Objectives Understand why customers sometimes behave in challenging...

Slide 1Handling Difficult Situations Slide 2 2 Objectives Understand why customers sometimes behave in challenging ways Use proven techniques to handle irate, difficult,…