Slide 1DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is Mine Presented by: Cynthia Hamlet Slide 2 Quality in a service or…
1. Ken Barnes,DBABarnes Training and Consulting 2. A typical dissatisfied customer will tell eightto 10 people about his or her experience.One in five will tell 20 or…