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A practical tool for driving customer-focused change The Customer Service Excellence Standard aims to bring professional, high-level customer service concepts into common…

Documents PRESENTATION TO OBICI HEALTHCARE FOUNDATION BY JILL HANKEN, STAFF ATTORNEY VIRGINIA POVERTY LAW...

PRESENTATION TO OBICI HEALTHCARE FOUNDATION BY JILL HANKEN, STAFF ATTORNEY VIRGINIA POVERTY LAW CENTER MAY 2012 THE AFFORDABLE CARE ACT 700 E Main St. Suite 1410, Richmond,…

Documents THE AFFORDABLE CARE ACT

PRESENTATION TO OBICI HEALTHCARE FOUNDATION BY JILL HANKEN, STAFF ATTORNEY VIRGINIA POVERTY LAW CENTER MAY 2012 THE AFFORDABLE CARE ACT 700 E Main St. Suite 1410, Richmond,…

Documents The San José Public Library Experience Jane Light Library Director.

The San José Public Library Experience Jane Light Library Director Imagine a Library that is too Successful... ...Skyrocketing Circulation Static Staffing Circulation…