Social Media Fleming Europe Insurance seminar 2014- social media and customer service - practices in complaints.....

1.Social media & customer service – sharing of Operational Excellence webcare practices Bernard Taverne , May 23, 2014 2. 2 Agenda  Intro & Stats  Why …

Documents The Collision of Social Media and Customer Service

Kirk Hazlett, APR, Fellow PRSA Associate Professor of Communication, Curry College Member, PRSA Board of Ethics & Professional Standards (617) 979-3526 / [email protected]…