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Slide 1INNOVATIONS IN ENGINEERING Post Award Contract Administration An Industry Perspective The Customer Service Model for Effective Contract Administration (For NCMA-Bostons…

Documents DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is...

Slide 1DELIVERING QUALITY CUSTOMER SERVICE BY THINKING LIKE A CUSTOMER ACTING LIKE AN OWNER The Power is Mine Presented by: Cynthia Hamlet Slide 2 Quality in a service or…

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1. Customer Service Training Manual IFTA Staff Training Part One 11th -12th October 2006 2. 2 CUSTOMER SERVICE BASICS 3 INTRODUCTION TO CUSTOMER SERVICE 3 CUSTOMER SERVICE…

Documents INNOVATIONS IN ENGINEERING Post Award Contract Administration “A Contractor’s Perspective”...

Slide 1 INNOVATIONS IN ENGINEERING Post Award Contract Administration “A Contractor’s Perspective” NCMA-Boston 2012 March Workshop David Barr and Sherman Wallen The…