Documents 2. Transportation Management

After this unit you should be able to answer following questions A. Concept Questions B. Short notes 1. Containerization 2. Nodal Points 3. Principles of transportation 4.…

Documents Chapter 4

Chapter 4 CUSTOMER EXPPECTATIONS OF SERVICE This chapter’s objectives are to 1. Recognize that customers hold different types of expectation for service performance. 2.…

Documents 2. TRANSPORTATION MANAGEMENT

After this unit you should be able to answer following questions A. Concept Questions B. Short notes 1. Containerization 2. Nodal Points 3. Principles of transportation 4.…

Documents SM 401

Slide 1 Customer Expectation of Service Customer expectations are beliefs about service delivery that serve as standard or reference points against which performance is judged.…