1. The 311 Culture BPM/Process Reengineering in DeKalb County, Georgia Kristin M. Howlett Director of Process Improvement September 10, 2008 2. DeKalb County, Georgia Demographics…

1. THANK YOU 2. TELL ME ABOUT YOU! 3. ABOUT NEVILLE 4. ABOUT WEB WIZARDS 5. History •Established in 2006 by Neville Greenwood •Incorporated in October 2008 with Joy Greenwood…

Slide 1 How to succeed in telesales By: Ramy Enab Presentation Goals Why use the phone ? It is far more cost effective than field sales It is immediate, no appointment necessary…

Telephone Etiquette 1 1 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings as a caller and receiver Project the Companies…

1 "PREDICTING CUSTOMER CHURN IN THE MOBILE TELECOMMUNICATION INDUSTRY, A CASE STUDY OF MTN GHANA, KUMASI" By NAME: KOJO ABIW-ABAIDOO JR A Thesis submitted to the…

1. Customer Service The customer is always right. By Delicia Powell 2. Telephone Etiquette  Agent: Welcome to the Customer Q&A! My name is Angela. How may I assist…

1. Creating and Executing a Great Content Strategy 2. Rules of the Road 1.  What is a content strategy? 2.  What strategies and challenges can content solve? 3.  Content…

1. How Negative Reviews Can Improve Purchase Intent – If Brands Know How to Respond 2. It’s time for businesses to become more “human”… 3. Today’s speakers Ray…

Slide 1 Communications Office Training for Director Chris Liu Slide 2 To keep employees, customers and stakeholders informed and engaged while building awareness of our agency…

Slide 1 Sherman Consulting Inc. Driving End-to-End Process Improvement SM Applying Six Sigma in Your Operations November 2, 2007 Peter J. Sherman ASQ Certified Quality Engineer…