Slide 1Division of Student Affairs and Enrollment Management Customer Service Training Overview Slide 2 Slide #1 Slide 3 Program Overview Program began as Pilot in Swinney…

Slide 1 Slide 2 Customer Service Begins at Home Slide 3 Guiding Principles Slide 4 The safety, health, and long-term welfare of students and employees are fundamental to…

Slide 1©2003 Mercy & Unity Hospitals All Rights Reserved. Student and Instructor Orientation Program Mercy & Unity Hospitals Slide 2 ©2003 Mercy & Unity Hospitals…

1.What is the ETC? Jeff Kallay VP, ConsultingAdrienne Bartlett VP, MarketingJill Duppler Client Services Advocate & Lead Trainer2. Managing ExpectationsWhat is the ETC?On…

Slide 1 CUL801: CUSTOMER SERVICE BASICS What will I learn? To analyze the preparation and execution of a meal service. Slide 2 CUSTOMER SERVICE: THE SERVICE STAFF Host/Hostess:…