1.THE COMBINATION OF SOCIAL MEDIA AND MARKETING2. MARKETING 1. DefinitionThere are manydefinitions of marketing 3. MARKETING 1. DefinitionBased on customer orientationand…
Training and Empowerment for Customer Satisfaction Training and Empowerment Meaning for Customer Satisfaction: Customer satisfaction is a term frequently used in marketing.…
Presentation on CUSTOMER RELATIONSHIP MANAGEMENT (BCOP503) Customer Relationship Management Meaning CRM is a strategy and business process by means of which firms acquire,manage…
RELATIONSHIPS BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY TOWARDS THE INTRODUCTION OF COMMUTER WOMENâS COACH (ktmb) AZLIN ZANARIAH BAHTAR (MILT)…
Chapter Seven: Customer Satisfaction, Retention, and Loyalty Text: Quality Management 5th edition Authors: David Goetsch & Stanley Davis Where appropriate reference text…
PERTEMUAN 3 ISO dalam Pendidikan Tinggi ISO 9001:2000 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION Objectives: To provide quality management system To ensure customer satisfaction…
Knowledge Management Hendrik Gunawan - 1501173326 Yoga Mahesa P.K - 1501150404 www.binus.ac.id Knowledge Management The discipline of enabling individuals, teams and entire…