Business Customer Experience Management for Startups

1. CUSTOMER EXPERIENCE MANAGEMENT FOR STARTUPS Bob E. Hayes, PhD CCO, TCELab.com President, businessoverbroadway.com @tcelab @bobehayes © 2012 TCELab LLC. All rights reserved.…

Documents Zane Barnes Johnnie Davis Nolan Bosworth Kimberly Smith Shaina Weaver Anna Sterling Clay Jones.

Slide 1Zane Barnes Johnnie Davis Nolan Bosworth Kimberly Smith Shaina Weaver Anna Sterling Clay Jones Slide 2 Barriers to Imitation A blue ocean strategy brings with it considerable…