Business Customer Worthy 2012 Detailed Speaker Notes part 4 of 6 MRHoffman

1. We Interrupt this presentation for context – context big nd essential 2. Let’s surf - shared experiences big 3. Geeky Customer Tools 4. Back to customer experience………

Business Will You Be Customer Worthy 2012 Hoffman naccm detailed speaker notes part 2

1. Will Your Company Be Customer Worthy in 2012? 2013?Continued part 2 of 6….APPS, Free & Innovation –Hint “Free is the new black 2. appnoun Computers, Informal…

Business Will You Be Customer Worthy in 2012 part1 of 6 MRHoffman detailed notes NACCM

1. CUSTOMER WORTHY in 2012?1. Local Local Local… Context2. Apps – Free or Fee Nation – $.99 for your thoughts3. Network of things – you are your devices4. Data is…